Privacy Policy

Last updated: July 16, 2026

1. Introduction

Resolv respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our Services, you consent to the practices described in this policy.

Website: resolvreviews.com Email: info@resolvreviews.com

2. What Information We Collect

2.1 Information You Provide

  • Contact Information: Business name, your name, email address, and phone number, provided when you request an audit, book a strategy call, or contact us.

  • Case Information: Number of negative reviews, Google Business Profile details, review content, business category, and other context about your situation.

  • Communication Data: Messages, emails, and other communications you send to us, including SMS consent and legal-appeals opt-in selections made through our forms.

  • Payment Information: Billing details, processed securely through Stripe (we do not store full card numbers on our servers).

2.2 Information Collected Automatically

When you visit resolvreviews.com, we automatically collect:

  • IP address and approximate location

  • Browser type and version

  • Pages viewed, time on site, and traffic source

  • Device type and operating system

  • Data collected via cookies and tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

  • Deliver and prepare your free Google reputation audit

  • Book and conduct strategy calls

  • Provide review removal services on your behalf

  • Process payments for one-time removals and Resolv+ subscriptions

  • Send your audit report and follow-up communications by email and SMS

  • Send marketing communications (only with your consent)

  • Measure advertising performance and improve our marketing

  • Detect, prevent, and address fraud and security issues

  • Improve our services through aggregated usage analysis

  • Comply with legal and regulatory obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

  • Service providers: Trusted third parties who help us operate our services, such as Stripe for payment processing and hosting providers. These parties are contractually required to protect your data and may only use it to perform services on our behalf.

  • Legal requirements: When required by law, court order, or government request.

  • Protection of rights: To protect the rights, safety, or property of Resolv, our clients, or others.

  • Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

  • With your consent: When you have given us explicit permission.

SMS and mobile data: Mobile opt-in information and phone numbers collected for SMS communications will not be sold, shared, or used by third parties for any marketing or promotional purpose. This information is used solely to deliver the messages you agreed to receive and is shared only with the messaging service providers that help us operate our SMS program.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in and remember your preferences

  • Analyze how our website is used

  • Measure ad performance and deliver relevant content

Types of cookies we use:

  • Essential cookies: Required for basic site functionality

  • Analytics cookies: Help us understand how visitors interact with our site

  • Marketing cookies: Used to measure advertising performance (only with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect your experience on the site.

6. SMS / Text Messaging

By providing your mobile phone number and opting in — for example, through the audit request form, during booking, or by texting us first — you consent to receive SMS text messages from Resolv. Message types may include:

  • Audit delivery confirmations and follow-ups

  • Appointment reminders and confirmations

  • Account and service updates

  • Customer care responses

  • Occasional offers related to our services

Message frequency varies based on your interactions with us.

Message and data rates may apply.

To stop receiving messages, reply STOP at any time. For help, reply HELP or email info@resolvreviews.com.

Carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specific retention periods:

  • Audit inquiries that do not become clients: Up to 12 months

  • Active client records: Duration of the engagement plus 3 years after closure

  • Case records: 7 years to comply with legal requirements

  • Communication records: 3 years

  • Billing records: 7 years (tax and legal requirement)

  • Usage data: 2 years in identifiable form

When data is no longer needed, we delete or anonymize it.

8. Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for all data in transit

  • Encryption at rest for stored data

  • Access controls and authentication requirements

  • Regular security assessments

Payment data is handled entirely by Stripe and is never stored on our servers. No method of internet transmission is completely secure and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access — request a copy of the personal information we hold about you

  • Correction — request correction of inaccurate or incomplete data

  • Deletion — request deletion of your personal information (subject to legal requirements)

  • Portability — receive your data in a structured, machine-readable format

  • Opt-out — opt out of marketing communications at any time

  • Restriction — request restriction of processing in certain circumstances

To exercise any of these rights, contact us at info@resolvreviews.com. We will respond within 30 days.

California Residents (CCPA / CPRA)

  • Know what personal information we collect, use, disclose, or share

  • Opt out of the sale or sharing of personal information — we do not sell personal data

  • Non-discrimination for exercising your privacy rights

To submit a California privacy request, contact us at info@resolvreviews.com.

10. Children’s Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have done so, we will delete the data promptly.

11. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

12. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top will reflect the most recent version. For material changes, we will notify you by email or by posting a notice on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this policy or our data practices:

Resolv Reviews
Email: info@resolvreviews.com
Website: resolvreviews.com