Terms of Service
Last updated: July 17, 2026
1. Agreement to Terms
By accessing or using resolvreviews.com or any of Resolv's services, or by providing payment details, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not access or use the Services.
2. Our Services
Resolv offers two services:
One-Time Review Removal — A per-review service built on a simple principle: no result, no charge. You are not charged the full service fee unless the targeted review is successfully removed.
Resolv+ — A recurring subscription service that includes ongoing Google Business Profile monitoring, response to new negative reviews, and removal efforts for qualifying reviews during your subscription period.
Both services target reviews that may violate Google's review policies or applicable defamation law. We do not guarantee removal of any review, and outcomes depend on Google's platform policies and discretion. We do not request or access your Google Business Profile or other account credentials to deliver these services, and we do not provide legal representation — we are not a law firm.
The specific fees, deposit amounts, included volumes, and other commercial terms applicable to your engagement are set out in your signed Service Agreement.
Eligibility
To use our services, you must:
Be at least 18 years of age
Be a business owner or authorized representative of the business whose reviews are being addressed
Have the legal authority to enter into this agreement on behalf of your business
Provide accurate information when requesting an audit or purchasing services
We reserve the right to decline service at our discretion.
Free Consultation
We may offer a free consultation call prior to purchase to assess your situation and discuss which services are appropriate for your business. This call is optional and does not obligate you to purchase any service. Nothing discussed during a consultation constitutes a guarantee of results.
5. Payment Terms
Payment authorization. By providing payment details, you authorize Resolv to automatically charge your stored payment method for the fees applicable to your engagement — including any deposit, subscription fees, and per-event fees — at the rates and terms set out in your signed Service Agreement, without further notice, consent, signature, or invoice required for each individual charge. Each authorized charge is independent.
Auto-renewal. Resolv+ subscriptions renew automatically each billing period at the then-current rate until cancelled. We may modify the recurring rate with at least thirty (30) days' written notice.
We email a receipt within 24 hours of each charge. Payment details are stored securely with our PCI-compliant payment processor (Stripe); we do not directly store full card numbers. You may revoke this payment authorization at any time by emailing info@resolvreviews.com. Revocation applies prospectively only and does not affect charges already processed for services already rendered.
6. Cancellation and Refunds
Cancellation terms, refund conditions, and any applicable notice periods are set out in your signed Service Agreement. If no Service Agreement is in place, you may cancel or pause services at any time by emailing info@resolvreviews.com; cancellation does not affect charges already incurred for services already rendered.
If you believe you have been charged in error, contact us within 30 days and we will review your case.
6b. Chargebacks and Payment Disputes
You agree to contact us at info@resolvreviews.com before initiating any chargeback or payment dispute and to allow ten (10) business days for resolution. Because charges under these Terms are expressly authorized by you at the time of engagement, they are not unauthorized transactions for the purpose of card-network dispute rules. Initiating a chargeback without first contacting us may result in suspension of services and recovery of any associated dispute costs.
7. Service Outcomes and Guarantee
Review removal is subject to Google's platform policies and discretion. While we have a strong track record with qualifying reviews, we cannot guarantee that every targeted review will be removed. We also do not guarantee that a review which has been removed will remain removed or will not reappear on Google or any other platform at a later date.
For One-Time Removal, you are not charged the full service fee for a review that isn't removed — see your Service Agreement for the specific fee and deposit structure.
For Resolv+, your subscription covers ongoing monitoring and removal efforts throughout your subscription period. Removal outcomes are not guaranteed for any individual review.
Where possible, we will discuss the likelihood of removal with you before you commit.
8. Client Obligations
By using our services, you agree to:
Provide accurate and complete information about your business and your reviews
Ensure you are authorized to act on behalf of the business in question
Not misrepresent facts about your business or your reviews to us or to any platform
Notify us promptly of any changes to your Google Business Profile access or ownership
Not contact the relevant review platform directly regarding an active matter we are working on, without coordinating with us first
Not engage another reputation management provider for the same review(s) while our services are active on that matter
If we discover that you have provided false or misleading information or attempted to use our services for illegitimate purposes, we reserve the right to terminate your service immediately without refund.
9. Confidentiality and Proprietary Methods
We treat all information you share with us — including details about your business, your reviews, and your clients — as confidential. We will not disclose this information except as described in our Privacy Policy or as required by law.
Our methods, strategies, vendor relationships, and any other non-public materials we share with you in the course of your engagement (including our process, pricing, and internal communications) are confidential and proprietary. You agree not to disclose, publish, or use them outside your engagement with us.
All content on resolvreviews.com — including text, graphics, logos, and design — is owned by Resolv and is protected by applicable copyright and trademark law. You may not copy, reproduce, distribute, or use our content for any commercial purpose without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law:
Resolv’s total liability to you for any claim arising out of or related to these Terms or our services will not exceed the total amount you paid us in the 12 months preceding the claim.
We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or lost revenue, even if we have been advised of the possibility of such damages.
We are not liable for outcomes outside our control, including changes to Google’s review policies, platform decisions, or third-party actions.
Nothing in these Terms limits liability that cannot be excluded under applicable law (such as fraud or gross negligence).
11. Indemnification
You agree to indemnify and hold harmless Resolv and its respective officers, employees, and contractors from any claims, damages, or expenses (including reasonable attorney’s fees) arising out of your use of our services, your violation of these Terms, or any misrepresentation you make in connection with our services.
12. Third-Party Services
Our services rely on third-party platforms and tools including Google, Stripe, and others. We are not responsible for the policies, availability, or actions of third-party platforms. Changes to Google’s review policies or enforcement practices may affect our ability to deliver results and are outside our control.
13. SMS Communications
By opting in to receive SMS messages from Resolv — through our audit form, booking flow, or by texting us — you consent to receive text messages from us. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe. For help, reply HELP or email info@resolvreviews.com. Carriers are not liable for delayed or undelivered messages.
Our SMS program and data practices are also governed by our Privacy Policy, available at https://www.resolvreviews.com/privacy-policy.
14. Governing Law and Disputes
These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to its conflict-of-law provisions.
If a dispute arises, we ask that you contact us first at info@resolvreviews.com so we can work toward a resolution directly. If we cannot resolve the dispute informally, it will be submitted to binding arbitration administered by the ADR Institute of Canada, seated in Vancouver, British Columbia. You agree to resolve disputes on an individual basis and waive any right to participate in a class action.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in court for matters involving intellectual property or confidentiality.
15. Relationship to Service Agreement
Where you have signed a separate Service Agreement with Resolv, that Agreement controls the specific commercial terms of your engagement — including pricing, deposit amounts, refund mechanics, included service volumes, and cancellation terms. These Terms govern your use of the Services generally and apply in addition to any signed Service Agreement. Where these Terms and a signed Service Agreement conflict, the signed Service Agreement controls.
16. Contact Us
Questions about these Terms? Reach out:
Resolv Reviews
Email: info@resolvreviews.com
Website: resolvreviews.com